Refund Policy
Last updated: October 28, 2026
In short: we refund what you have not used, on request. We review a request within 10 business days, and the money goes back the same way you paid.
1. What is refunded
- Any unspent balance — in full.
- A plan or an hour pack. You can cancel at any time. We refund what you paid minus the cost of services already provided — processing hours used and operations performed. If you have not started using it, we refund the full amount.
- Completed operations (processed video, generated text or image) are not refunded separately: the computation and calls to providers are paid for at the moment they are performed. The exception is a failure on our part: if an operation produced no result because of a Service error, its cost is returned to the balance automatically or on request.
2. How to request a refund
In the “Plan & balance” section of the app or by email to support@kutto.app. Include your account email and the date and amount of the payment — this helps us find it faster.
3. Timing
- We review a refund request within 10 business days.
- The money is returned by the same method used for the payment: a card payment goes back to the same card. The time it takes depends on the bank and usually takes up to 30 days.
4. Paying in a foreign currency through PayPal
Payments in a foreign currency (for example, in US dollars) are accepted by PayPal. The seller for such an order is us, the service provider (section 8); PayPal is the payment service through which the payment is made. You send the refund request to us as described above. We send an approved refund through PayPal to the same source you paid from — your PayPal account or card.
You can also dispute the payment in PayPal (Resolution Center) or through your bank (chargeback). While a dispute is open, we may suspend the plan paid for with that payment; if the money is returned to you, the plan ends as after a refund (section 5). The payment itself is subject to PayPal’s User Agreement — you can choose the version for your country on PayPal’s legal agreements page.
At your request, we credit a payment-link payment that could not be matched to a code to your account or refund it through PayPal to the source of payment. A refund or chargeback on such a payment reverses the top-up or the plan in the same way as for a payment made with a PayPal order.
5. What happens after a refund
A refund for a plan ends the plan: its paid features stop working, and the account moves to the free Start plan. What you have published and your data stay in place.
6. If something is wrong with a payment
Write to us at support@kutto.app first — the matter is resolved faster than through disputing the payment with your bank.
7. Your rights
This policy does not limit the consumer rights you have under the law.
8. About this document
This page summarizes section 10 of the Terms of Service; in case of any discrepancy, the Terms prevail.
Service provider: Individual Entrepreneur IVAN PIMANOV, Identification Number 302382785, legal address: Georgia, Tbilisi, Chugureti district, Giorgi Chubinashvili street N59, floor N2, apartment N6. Contact email: support@kutto.app.